FAQ
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Frequently Asked Questions

Below are all of our Frequently Asked Questions.
To move more quickly to the topic you are interested in, select one of the following categories.

Searching
Room Types
Pricing
Credit Cards and Payments

Reservation Process
Hotel Policies and Facilities
Cancellation
General

Searching

Question How do I search for hotels by price?

Answer In the selection box at the top right of the search page you can sort the listing of hotels by price, class or name.

Question How do I search for available hotels?

Answer It is an option to search for available hotels. The option can be selected in the box on the left containing the check-in and check-out data.

Question How do I search for hotels with specific facilities such as a pool for example?

Answer In the search menu simply click on the link "Show advanced options". Now you can refine your search by selecting different facilities such as "swimming pool" or "airport shuttle".

Question Where can I find contact details of the hotel?

Answer You can find the address on the hotel page. More details will be given, after you have made the reservation, in the confirmation email.

Question Where can I find directions to the hotel?

Answer On the hotel page you find location, direction details and an extensive map of the area around the hotel.

Room Types

Question What's the difference between a Double room and a Twin room?

Answer A double room has one double bed. A twin room has two single beds.

Question We have two small children, can we get extra beds in the room?

Answer In general one extra bed for one child is available at a minor additional charge. We advise you to check the hotel page, or to send an email to customerservice@caupona.com.

Pricing

Question Are the rates on your website per person or per room?

Answer All rates on the BOOKINGS website are per room per night, unless stated differently.

Question Do I pay a reservation fee?

Answer No, we will not charge you any reservation fee.

Question Is breakfast included in the price?

Answer In general breakfast is not included. If it is included in the price it will be mentioned.

Question Are taxes included in the room rates?

Answer Taxes are included in the room rates, unless stated differently.

Credit Cards and Payments

Question Why does BOOKINGS need my credit card details?

Answer Your credit card details are only required as a guarantee for the hotel in case you don't arrive or cancel too late. This might result in a "no-show" charge (generally the equivalent to one night stay) by the hotel. BOOKINGS will not charge your credit card. You will pay for your stay at the hotel.

Question I do not have a credit card. Can I still book a room?

Answer No, even though your credit card is only used as a guarantee, you will need a creditcard.

Question Is it safe to fill in my credit card number? How secure is the BOOKINGS website?

Answer Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte.
We also use a firewall which protects our servers and network against unauthorized access. In the unlikely event that your credit card were to be misused, we promise to reimburse you the first 50 Euros on the cost. The credit card is obliged to pay the remainder.

Question How do I pay the hotel bill?

Answer You pay the room bill in cash or by credit card at the hotel.

Question Which credit cards may I use?

Answer VISA, MASTER CARD, AMERICAN EXPRESS; some hotels also accept Diners Club, JCB and other local cards.

Reservation Process

Question How long will it take BOOKINGS to process my booking?

Answer When you have made a booking from the BOOK NOW button, a confirmation email will be sent to you within a couple of minutes.
The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalizing your reservation. Also we have noticed that in some cases our confirmation email may end up in your "spam inbox".
If you do not receive an email, please send an email with the details of your reservation to customerservice@caupona.com

Question Can I book a hotel room by telephone or email?

Answer Unfortunately, we do NOT take bookings by telephone or email. But if you need assistance of any sort you can always call us during office hours or send an email to customerservice@caupona.com

Question How do I know if my booking is confirmed?

Answer As soon as you have completed the booking, you will receive a confirmation email with your booking number. Direct bookings are confirmed by email within a few minutes.

Question I have booked a hotel but I did not receive a confirmation by email. What do I have to do?

Answer When you make a booking, please check your email address. If you do not receive an email after you have completed the booking, it might be because your mailbox is full, your spam filter settings are too strict or you did not spell your email address correctly. If you do not receive an email after you have made a booking, please send an email to customerservice@caupona.com.

Question How many rooms can I book in one reservation?

Answer A maximum of 10 rooms can be booked in any one reservation. If you want to make a reservation for more than 10 rooms, please send an email to customerservice@caupona.com

Hotel Policies and Facilites

Question What are the check-in and check-out times of a hotel?

Answer The check-in and check-out times differ. You will find them on the general information page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Comments/Questions field in the bookings form, or send a message to the hotel by using the link in your confirmation email.

Question How can I request an early check-in or late check-out time?

Answer We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.

Question How do I find out if a hotel allows pets?

Answer We advise you to check the information concerning Hotel facilities at the general hotel information page.

Question How do I find out if a hotel has a certain facility, e.g. a lift?

Answer You can check this on the general information page of the hotel below the heading Hotel Facilities.

What do I do when I have a question about the room or hotel?

Answer We advise you to contact the hotel via the Remarks/ Questions field on the bookings form, or send a message to us by using the link in your confirmation email.

Cancellation

Question How can I cancel or change my booking?

Answer To change your booking, first cancel the booking via the link provided in your confirmation email and then you may make a new booking on our website.

Question Do I pay a cancellation fee?

Answer No, BOOKINGS will not charge you a cancellation fee. However, the cancellation policy of the hotel may require that you cancel your booking in advance. You will find the cancellation policy on the hotel page.

Question How do I know that my booking has been cancelled?

Answer After you have cancelled a booking you will receive an email to confirm your cancellation.

Question What is the cancellation policy for a hotel?

Answer Cancellation policies differ per hotel. Should you need to cancel a reservation, please cancel in time as failure to do so may result in a no-show charge. You will find the cancellation policy of a specific hotel at the general information page of the hotel.

General

Question How can I let you know comments or suggestions about the BOOKINGS website?

Answer We appreciate your feedback. Please do not hesitate to send any comments or suggestions to info@caupona.com

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Frequently Asked Questions